Return Policy

MKN Trains will guarantee the condition of NEW items listed with a condition or grade of NEW or Brand New. These items will be eligible for a full refund within 30 days of purchase. In order to return an item bought from our site, you must first contact us using the contact form and provide details on the item you are returning and a detailed description of the condition with clear reason for the return. Our team will respond within 2 business days with a Return Authorization. Once, received, your item will be inspected, and a refund will be issued.

We advise all customers to pack items exactly how they were received to ensure you receive your full refund. We take extra care in packing and securing items to guarantee their safe transit. We expect the same in return. All items must be received in the same condition they were shipped to you. 

MKN Trains holds the right to refuse a return if it determines that the item returned is not the same item that was shipped. MKN Trains has the right to deduct expenses related to shipping damage or the substitution of items for another item that was not shipped. We capture a record of every item and its condition before it ships.